Corporate Client Information Notice

Effective Date: April 20, 2026
Last updated: April 20, 2026

This Notice describes how Private Entrepreneur Yevhen Ivaniv, trading as e-Doc Ltd (together, “we,” “us,” or “our“), initiates and manages service relationships with corporate clients (“Clients“) worldwide.

Important note on entity structure. The name “e-Doc Ltd” is a trade name (DBA, “doing business as”) used for branding and marketing. It does not denote a limited liability company or any separate legal entity. We operate as an individual entrepreneur (фізична особа-підприємець / FOP) registered under the laws of Ukraine, operating on the simplified taxation system (Group 3, 5% single tax) with authorization for foreign economic activity. All rights and obligations under this Notice and any service agreement we sign rest with the individual entrepreneur personally.

Individual clients (natural persons) are served under a separate Public Offer Agreement.

TABLE OF CONTENTS

1. SERVICE SCOPE AND PROPOSAL
2. LEGAL AGREEMENTS
3. INVOICING AND PAYMENT
4. COMMUNICATION AND PROJECT MANAGEMENT
5. DATA SECURITY AND CONFIDENTIALITY
6. AI TOOLS IN PROCESSING
7. TERMINATION AND TRANSITION
8. GOVERNING LAW AND DISPUTE RESOLUTION
9. PREVAILING LANGUAGE
10. CONTACT

1. SERVICE SCOPE AND PROPOSAL

1.1 Corporate engagements typically involve recurring workflows, long-term partnerships, high-volume projects, or multi-service packages that combine some or all of our Services:

• optical character recognition (OCR);
• desktop publishing (DTP) and multilingual document layout;
• document conversion;
• document formatting and style normalization;
• document creation (reports, presentations, corporate documents prepared from scratch or from templates).

1.2 Upon inquiry, we prepare a custom proposal that includes:

• detailed scope of work;
• price and turnaround estimate;
• proposed quality-assurance process;
• assumptions and dependencies;
• clarifying questions, where applicable.

1.3 For Clients engaging us on an ongoing basis, we can agree on rate cards, volume discounts, and a dedicated point of contact — all documented in the signed service agreement.

1.4 Industry certifications. We do not hold industry certifications (ISO 27001, HIPAA-compliant, SOC 2, or similar), and we do not plan to obtain such certifications in the near term. If your industry or project requires compliance with a specific framework, you must disclose this at the inquiry stage. We will then provide written confirmation of whether we can meet the specific requirements through our workflow, and which controls we can commit to — without claiming any formal certification status.

2. LEGAL AGREEMENTS

2.1 A formal Service Agreement (or Master Services Agreement for recurring work) is signed between the Client and us before project commencement. The Service Agreement documents pricing, deliverables, timelines, milestones, quality criteria, communication protocols, liability allocation, and governing law.

2.2 A Mutual Non-Disclosure Agreement (NDA) is offered and strongly encouraged for every corporate engagement. We accept the Client’s standard NDA template, subject to review, or provide our own template on request. NDA provisions are treated as an integral part of the overall service relationship. Standard confidentiality terms are described in our NDA Statement.

2.3 Data Processing Agreement (DPA). Where the Client requires a Data Processing Agreement under GDPR Article 28 or equivalent data-protection legislation, we are open to reviewing and signing a reasonable DPA that:

• clarifies our role as a data processor;
• documents the technical and organizational measures described in our Privacy Policy;
• lists the subprocessors we use;
• establishes breach-notification obligations.

2.4 Security questionnaires. For Clients conducting vendor risk assessments, we respond to reasonable security questionnaires within 10 business days, Monday–Friday. Requests for security documentation should be sent to legal@e-doc.ltd.

3. INVOICING AND PAYMENT

3.1 Invoices are issued in accordance with the milestone and billing schedule agreed in the Service Agreement.

3.2 We accept payment via:

• International bank transfer (SWIFT) to our USD or EUR currency account. The sender covers all transfer fees and banking commissions (code “OUR”), so that we receive the full invoiced amount.
• Payoneer, including EUR payments routed via Payoneer’s virtual IBAN (SEPA-compatible).
• Wise (TransferWise), including EUR payments routed via Wise’s virtual account details (SEPA-compatible).
• Upwork, for Clients engaging us through a direct Upwork contract.

3.3 Our default billing currency is United States Dollars (USD). By agreement, invoices may be issued in Euros (EUR) or British Pounds (GBP).

3.4 Default payment terms.

• New Clients (first project): 50% upon order confirmation, 50% upon delivery, unless otherwise agreed in writing.
• Repeat Clients (subsequent projects): at the Client’s request, prepayment may be reduced to 30% upon order confirmation, with the remainder upon delivery. Net-15 or net-30 terms are available case-by-case, subject to Client credit history and project scope, as documented in the Service Agreement.

3.5 All prices are quoted as net receivable amounts. The Client is responsible for all transaction fees, banking commissions, and currency conversion charges.

3.6 VAT status. We are registered as a Ukrainian sole proprietor on the simplified taxation system (Group 3, 5% single tax) and are not a registered VAT payer in Ukraine. VAT is not charged on our invoices. Clients located in the EU or other VAT jurisdictions are solely responsible for fulfilling their own VAT obligations on services received — including, where applicable, accounting for VAT under the reverse-charge mechanism under local law. We do not provide VAT invoices or VAT numbers beyond the Ukrainian taxpayer identification number (TIN / РНОКПП) shown on our invoices.

3.7 Late payment. Late payment beyond the agreed terms may, at our discretion, incur a late-payment fee equal to the National Bank of Ukraine discount rate plus 3% per annum, calculated on the outstanding amount, in accordance with Article 625 of the Civil Code of Ukraine. We do not apply this fee automatically; we may invoke it where a Client’s payment behavior warrants it.

4. COMMUNICATION AND PROJECT MANAGEMENT

4.1 Each corporate account is assigned a dedicated point of contact who coordinates the project with our team.

4.2 Primary communication is conducted via email. Synchronous communication (video or voice calls) is scheduled on request — we use Zoom, Google Meet, or Microsoft Teams.

4.3 For larger engagements, we can work within the Client’s preferred project-management system (for example, Jira, Asana, Monday.com, ClickUp) or provide project-tracking summaries in the format the Client prefers.

4.4 Standard working hours: Monday–Friday, 09:00–18:00 EET. For time-critical engagements, expanded-coverage arrangements can be negotiated as part of the Service Agreement.

5. DATA SECURITY AND CONFIDENTIALITY

5.1 We apply the following technical and organizational measures to protect corporate Client data:

• files submitted for evaluation or execution are stored on our own server infrastructure in a non-public, access-restricted directory protected against direct web access;
• access to Client data is limited to personnel who need it to perform their role;
• data in transit is encrypted via TLS (HTTPS for web, TLS for SMTP);
• where the Client provides credentials or access tokens (for example, to an SFTP server or shared project workspace), we store them in a password manager and rotate or revoke them at the end of the engagement;
• subcontractors are bound by written confidentiality obligations equivalent to our own;
• retention periods for corporate-engagement data are defined in the specific Service Agreement; absent other terms, the retention periods in our Privacy Policy, Section 7 apply.

5.2 We do not hold industry certifications (ISO 27001, HIPAA-compliant, SOC 2). Our security measures are reasonable for the nature of our Services but should not be understood as certified compliance with any specific framework unless explicitly documented in a signed agreement.

5.3 Incident response. In the event of a personal-data breach involving Client data, we will notify the Client without undue delay after becoming aware of the incident and will cooperate with the Client on investigation and remediation, as required by the Service Agreement and applicable law. For GDPR-relevant breaches, we will support the Client’s obligations under GDPR Articles 33 and 34.

6. AI TOOLS IN PROCESSING

6.1 AI-assisted tools may be used internally to accelerate document-processing tasks. The list of AI service providers we may use is published in our Privacy Policy, Section 6.

6.2 For corporate engagements, the applicable AI workflow can be documented in the Service Agreement. Clients who wish to exclude AI-assisted processing, or to restrict the AI providers that may be used, should specify this in writing.

6.3 We only use AI services on commercial tiers that prohibit training the providers’ public models on customer data, or on AI tools running locally on our own infrastructure. We do not upload Client content to public AI chat interfaces.

7. TERMINATION AND TRANSITION

7.1 Termination terms — including notice period and transition obligations — are defined in the Service Agreement.

7.2 Upon termination, we return or securely destroy Client data within the timeframe agreed in the Service Agreement or the associated DPA.

7.3 Invoicing and tax records of completed transactions are retained for 7 years as required by the Ukrainian Tax Code, Article 44. These records are retained regardless of termination of the Service Agreement.

8. GOVERNING LAW AND DISPUTE RESOLUTION

8.1 This Notice, and all Service Agreements entered into with us, are governed by the laws of Ukraine, unless a specific Service Agreement sets a different governing law.

8.2 Before initiating legal proceedings, the parties will attempt to resolve disputes through good-faith negotiation. If a mutually acceptable resolution cannot be reached within 30 calendar days of initial written notice, the dispute is referred to the competent courts located at the place of our registration (Kolomyia, Ivano-Frankivsk Region, Ukraine), unless Ukrainian procedural law or a specific Service Agreement assigns the matter to a different court.

9. PREVAILING LANGUAGE

This Notice may be published in both English and Ukrainian versions. In case of any discrepancy, conflict, or ambiguity between the two versions — whether the Ukrainian version is published on the Site or exists only as an internal working document — the Ukrainian version prevails for all purposes of interpretation and enforcement.

Where a specific Service Agreement is signed, the language provisions of that Service Agreement apply to that specific engagement.

10. CONTACT

For corporate inquiries, proposals, NDAs, and security reviews:

• General corporate inquiries: info@e-doc.ltd
• Legal and security questions: legal@e-doc.ltd
• Order-related questions: order@e-doc.ltd

Postal address:

Private Entrepreneur Yevhen Ivaniv (ФОП Іванів Євген Геннадійович)
14 Olha Kobylianska Street, apt. 2
Kolomyia, Ivano-Frankivsk Region, 78203
Ukraine