Terms of Use

Effective Date: April 20, 2026
Last updated: April 20, 2026

 

AGREEMENT TO OUR LEGAL TERMS

We are Private Entrepreneur Yevhen Ivaniv, trading as e-Doc Ltd (together, the “Company,” “we,” “us,” or “our“), registered in Ukraine at 14 Olha Kobylianska Street, apt. 2, Kolomyia, Ivano-Frankivsk Region 78203.

Important note on entity structure. The name “e-Doc Ltd” is a trade name (DBA, “doing business as”) used for branding and marketing. It does not denote a limited liability company or any separate legal entity. The Services are operated by an individual entrepreneur (фізична особа-підприємець / FOP) registered under the laws of Ukraine, operating on the simplified taxation system (Group 3, 5% single tax) with authorization for foreign economic activity. All rights and obligations under these Terms rest with the individual entrepreneur personally.

We operate the website https://e-doc.ltd (the “Website“), together with any related products and services that reference or link to these legal terms (the “Legal Terms“) (collectively, the “Services“).

You can contact us by email at info@e-doc.ltd, for legal matters at legal@e-doc.ltd, or by post to 14 Olha Kobylianska Street, apt. 2, Kolomyia, Ivano-Frankivsk Region 78203, Ukraine.

These Legal Terms form a legally binding agreement between you (whether individually or on behalf of an entity) and us, regarding your access to and use of the Services. By accessing the Services, you acknowledge that you have read, understood, and agree to be bound by all of these Legal Terms.

If you do not agree with these Legal Terms, you must not use the Services.

We may update or modify these Legal Terms from time to time. We will indicate any changes by updating the “Last Updated” date. Your continued use of the Services after an update constitutes acceptance of the revised Legal Terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

 

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. SERVICE ORDERS AND PAYMENT TERMS
5. SERVICE POLICY AND REFUNDS
6. PROHIBITED ACTIVITIES
7. CLIENT FILES AND MATERIALS
8. WEBSITE AND SERVICES MANAGEMENT
9. PRIVACY POLICY
10. COPYRIGHT INFRINGEMENTS
11. TERM AND TERMINATION
12. MODIFICATIONS AND INTERRUPTIONS
13. GOVERNING LAW
14. DISPUTE RESOLUTION
15. CORRECTIONS
16. DISCLAIMER
17. LIMITATIONS OF LIABILITY
18. INDEMNIFICATION
19. USER DATA
20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
21. CONSUMER PROTECTION
22. CALIFORNIA USERS AND RESIDENTS
23. FREELANCE COLLABORATION AND TEST TASKS
24. MISCELLANEOUS
25. PREVAILING LANGUAGE
26. CONTACT US

 

1. OUR SERVICES

Our Services include document-related professional services offered under the trade name e-Doc Ltd, specifically:

• optical character recognition (OCR);
• desktop publishing (DTP) and multilingual document layout;
• document conversion (for example, PDF to Word, PDF to Excel, image to text);
• document formatting and style normalization;
• document creation (reports, presentations, corporate documents prepared from scratch or from templates);
• and related professional services as added to our Services catalogue from time to time.

The current list of Services is always available at https://e-doc.ltd/services/. Services not listed there are not offered under these Legal Terms.

Through our Website, you may submit service requests, contact us via forms or email, and upload files necessary for project evaluation or execution. These files may include documents, images, books, screenshots, audio or video recordings, or other electronic materials. You are solely responsible for ensuring that any content you submit is lawful, authorized for your disclosure to us, and does not violate the rights or confidentiality obligations of third parties.

Our Services may involve files from various sectors, including legal, medical, financial, technical, or government-related industries. However, we do not guarantee compliance with sector-specific regulatory frameworks such as HIPAA, FISMA, GLBA, ISO 27001, or SOC 2, and we do not hold any industry certifications. By using the Services, you confirm that:

• you have the legal right to submit any content you provide;
• you have obtained all required permissions or consents;
• the information you provide does not require compliance with sector-specific regulations, unless explicitly agreed upon in a separate written service agreement.

If your project involves classified data, protected health information (PHI), or content with special handling requirements, you must inform us before submitting files. We reserve the right to decline such projects if the risk or obligations exceed our standard data-protection procedures.

We may sign a Non-Disclosure Agreement (NDA) at your request. Our standard NDA terms are described in our NDA Statement. For corporate clients, NDA provisions are integrated into any signed service agreement.

These Terms are governed by the laws of Ukraine, and any disputes are resolved in Ukrainian courts as provided in Sections 13–14.

 

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property. We are the owner or licensee of all intellectual property rights in our Services, including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content“), as well as the trademarks, service marks, and logos (the “Marks“).

The Content and Marks are protected by copyright, trademark, and unfair-competition laws and treaties in Ukraine and internationally. They are provided through the Services “AS IS” for your personal, non-commercial use or internal business purposes only.

Your use of the Services. Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to:

• access the Services;
• download or print a copy of any portion of the Content to which you have gained proper access, solely for personal, non-commercial use or internal business purposes.

Except as expressly permitted, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, transmitted, distributed, sold, licensed, or exploited for any commercial purpose without our prior written permission.

For permission requests, contact legal@e-doc.ltd.

We reserve all rights not expressly granted to you. Any breach of this section constitutes a material breach of these Legal Terms, and your right to use the Services will terminate immediately.

Your submissions and contributions.

Submissions. When you send us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions“), you agree to assign to us all intellectual property rights in such Submissions. We may use them without acknowledgment or compensation to you, provided such use does not disclose personal information in breach of our Privacy Policy.

Client files (separate). The above does not apply to files you submit for processing as part of a service order. Those files are governed by Section 7 and our Privacy Policy: we do not claim ownership or unrestricted-use rights over your project files.

Contributions. If the Services invite you to post in blogs, forums, or similar features, content you post (“Contributions“) is subject to our moderation rights. We may remove or edit Contributions that we reasonably consider harmful or in breach of these Legal Terms.

You are solely responsible for your Submissions and Contributions and agree to compensate us for any losses arising from your breach of this section, any third-party rights, or applicable law.

 

3. USER REPRESENTATIONS

By using our Services, you confirm and agree that:

• you are at least 18 years old and have full legal capacity to enter into binding agreements;
• you are submitting information, files, and instructions that are truthful, complete, and provided with full legal authority and required consents;
• you understand that false, misleading, or inconsistent information submitted through our forms or communications may result in our refusal to accept or complete the order, without refund;
• you will not expect or demand outcomes that differ materially from what you initially stated or submitted in your request;
• you will not impersonate another person or entity, or misrepresent your identity or authority;
• you will not use our Services for any fraudulent, malicious, illegal, or harmful activities, including the use of stolen or unauthorized payment methods;
• you will not attempt to gain unauthorized access to the Website, or to alter, damage, or interfere with its technical operation;
• you will communicate respectfully and professionally with our team;
• you understand that communications, uploaded files, messages through forms, and other user-generated content may be securely stored and used for internal record-keeping, project tracking, legal compliance, or dispute resolution, as described in our Privacy Policy and Section 19 below.

If you wish to request deletion of your personal data, you may do so via the contact methods provided. However, in the case of an active or potential dispute, deletion requests may be lawfully declined until the matter is resolved.

We reserve the right to suspend or permanently restrict access to our Services, and to reject any project request at our sole discretion, if we determine that these Terms or applicable laws have been violated.

 

4. SERVICE ORDERS AND PAYMENT TERMS

We offer document-related professional services on a per-project basis. Each order is individually reviewed and assessed before an agreement is reached.

Payment methods. We accept payment via:

• International bank transfer (SWIFT) to our USD or EUR currency account. The sender covers all transfer fees and banking commissions (code “OUR” on the transfer instruction), so that we receive the full invoiced amount.
• Payoneer, including EUR payments routed via Payoneer’s virtual IBAN (SEPA-compatible).
• Wise (TransferWise), including EUR payments routed via Wise’s virtual account details (SEPA-compatible).
• Upwork, for clients engaging us through a direct Upwork contract.

We do not accept direct credit or debit card payments, and we do not process PayPal corporate payments.

Currency. Our default billing currency is United States Dollars (USD). By agreement, invoices may be issued in Euros (EUR) or British Pounds (GBP). All prices are quoted as net receivable amounts.

VAT status. We are registered as a Ukrainian sole proprietor on the simplified taxation system (Group 3, 5% single tax) and are not a registered VAT payer in Ukraine. Accordingly, we do not charge VAT on invoices.

Clients located in the European Union or other VAT jurisdictions are solely responsible for determining and fulfilling their own VAT obligations on services received from us — including, where applicable, accounting for VAT under the reverse-charge mechanism pursuant to their local tax legislation. We do not provide VAT invoices, VAT numbers, or VAT documentation beyond our Ukrainian taxpayer identification number (TIN / РНОКПП), which appears on our invoices.

Invoicing and commencement. A formal invoice is issued after the project scope and cost are approved. Work commences only after payment confirmation, unless otherwise agreed in writing. We reserve the right to withhold delivery or to discontinue service if full payment has not been received or if fraudulent activity is suspected.

Price adjustments. We may adjust our pricing at any time. Price changes do not affect orders that have already been confirmed and paid for. We reserve the right to correct errors in pricing, even if payment has already been requested or received.

Fraud protection. We do not accept payments made using stolen, unauthorized, or falsified payment instruments. Attempts to use such methods will be documented and may result in cancellation of service and legal action.

 

5. SERVICE POLICY AND REFUNDS

All services are custom-made and individually tailored to each client. Confirmed orders are considered final and non-refundable once work has commenced.

• If cancellation is requested before work begins, we may, at our discretion, issue a partial or full refund. Any refund is calculated after deducting the transaction fees, banking commissions, or payment-processing charges we have incurred in receiving the original payment.
• If work has already started, any refund is calculated proportionally based on the amount of work completed up to the time of the cancellation request. The cost of the completed portion is non-refundable.
• If you provide incomplete, incorrect, misleading, or improperly formulated instructions or input, we are not responsible for the resulting quality or accuracy of the Services. You agree to compensate us for all actual costs incurred for the portion of work completed based on that input. Any continuation or correction using revised information is treated as a new task and quoted separately.

Delivery conditions. Final deliverables and source files are transferred to you only after full payment has been received. Preview versions, drafts, and working files remain our property until payment is completed in full.

Non-refundable situations. Refunds will not be issued if:

• you fail to provide necessary materials, feedback, or approvals in a timely manner;
• you change the project scope, expectations, or goals after confirmation;
• dissatisfaction is based on subjective preference rather than objective failure to meet agreed terms;
• any part of these Terms is violated, or fraudulent or misleading information has been provided.

We reserve the right to refuse service or cancel a project at any time if there is evidence of fraud, abuse, or breach of agreement. In such cases, any payments received may be partially or fully retained based on the work performed and costs incurred.

 

6. PROHIBITED ACTIVITIES

You may only use our Website and Services for lawful and legitimate purposes. The following activities are strictly prohibited:

• submitting false, misleading, or incomplete information when placing an order, filling out a brief, or communicating with us;
• attempting to mislead us about the nature of the requested service or expected result;
• impersonating another individual, company, or organization, or misrepresenting your identity or authority;
• uploading content or files that contain harmful, illegal, or abusive material, or confidential data you are not authorized to share;
• using fraudulent, stolen, or unauthorized payment methods;
• attempting to manipulate or compromise the technical structure, security, or performance of the Website or Services;
• engaging in scam-related behavior, phishing, or activity intended to deceive, exploit, or harm our Services, systems, or other clients;
• attempting to reverse-engineer, copy, clone, or replicate the design, code, or functionality of our Website or any work we produce;
• acting in a rude, aggressive, threatening, or disrespectful manner in any form of communication;
• violating any applicable local, national, or international law in connection with your use of the Website and Services.

We reserve the right to suspend or permanently restrict access to our Services, cancel any active orders, and take legal action where applicable.

 

7. CLIENT FILES AND MATERIALS

When you upload, email, or otherwise submit files, documents, or other materials (collectively, “Client Materials“) for evaluation or execution of your project, you confirm that:

• you have the full legal right and authority to provide such materials to us;
• you have obtained all required permissions or consents, especially for materials containing personal, confidential, or third-party information;
• the materials do not contain content that is illegal, harmful, offensive, or prohibited by law.

We do not claim ownership of your Client Materials. By providing them, you grant us a limited, non-transferable, revocable license to use, store, and process the materials solely for the purpose of fulfilling your order or related support tasks.

Storage and retention of Client Materials. Client Materials are stored on our own server infrastructure in a non-public, access-restricted directory protected against direct web access. Detailed retention periods are set out in our Privacy Policy, Section 7. The key points:

• Quote Request form files (when no project follows) are retained for 60 days and then automatically deleted.
• Files from accepted projects are retained for the duration of the service agreement plus 3 years.
• Upon written request, we delete Quote Request form files earlier than the 60-day window — within three business days.

You remain fully responsible for the legality, accuracy, and content of any materials you provide. We reserve the right to reject or delete any files we reasonably believe to violate these Terms or applicable laws.

 

8. WEBSITE AND SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

• monitor all usage of the Website and Services for compliance with these Terms;
• investigate and respond to misuse, fraudulent behavior, or violations of applicable law;
• remove or block access to any content or files that are unlawful, suspicious, or violate these Terms;
• suspend or terminate access to our Services in the event of abuse, unauthorized use, or breach of agreement;
• take technical or legal measures to protect our systems, intellectual property, users, and business interests.

We do not guarantee that the Website or Services will be available at all times. We may modify, suspend, or discontinue any part of the Website or Services without prior notice, particularly for maintenance, upgrades, or security purposes.

 

9. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy. By using the Website and Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Website and Services are hosted in Ukraine. If you access them from any region with data-protection laws that differ from Ukrainian law, your continued use signifies that you consent to the transfer and processing of your data in Ukraine.

 

10. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of all parties. If you believe that any material on our Website — branding, content, or deliverables — infringes a copyright you own or control, notify us immediately at legal@e-doc.ltd. We will investigate and, where appropriate, remove the material or take other action. Knowingly submitting a false claim of copyright infringement may expose you to liability under applicable law.

 

11. TERM AND TERMINATION

These Legal Terms remain in effect as long as you use our Website and Services. Without limiting any other provision, we reserve the right, in our sole discretion and without notice, to deny access to and use of the Services to any person for any reason — including for violation of these Terms or of applicable law or regulation. We also reserve the right to:

• cancel or suspend any ongoing order or communication;
• refuse to accept new orders from you;
• retain or delete submitted materials in accordance with our Privacy Policy;
• take legal action where necessary, including civil or criminal proceedings.

Attempts to circumvent such restrictions or continue using our Services under false identities may result in further action and legal consequences.

 

12. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, update, modify, suspend, or discontinue any part of the Website or Services at any time, without prior notice, including:

• adjusting pricing;
• modifying the scope or availability of specific services;
• performing technical maintenance or upgrades;
• temporarily suspending order processing due to overload, security issues, or operational reasons.

We do not guarantee that the Website or Services will always be available or free of errors. You agree that we are not liable for any damages or inconvenience resulting from such modifications, delays, or interruptions.

 

13. GOVERNING LAW

These Legal Terms, and any disputes arising out of or in connection with the Website or Services, are governed by the laws of Ukraine. Any legal proceedings are submitted to the exclusive jurisdiction of competent courts located at our place of registration (Kolomyia, Ivano-Frankivsk Region, Ukraine), unless Ukrainian procedural law assigns the matter to a different court. The language of any legal proceeding is Ukrainian.

All contractual obligations between you and us, including non-disclosure agreements, are governed by Ukrainian law.

 

14. DISPUTE RESOLUTION

We aim to resolve all issues and misunderstandings with clients in a respectful and efficient manner.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation via email correspondence. If a mutually acceptable resolution cannot be reached within 30 calendar days of initial written notice, the dispute is referred to the competent courts as provided in Section 13.

Nothing in this Section 14 prevents us from taking immediate legal action if the situation requires urgent protection of our rights.

 

15. CORRECTIONS

Information on the Website may occasionally contain typographical errors, inaccuracies, or omissions, including in service descriptions, pricing, or availability. We reserve the right to correct any such errors and to update, modify, or remove any content at any time without prior notice.

 

16. DISCLAIMER

All Services are offered on a professional, best-effort basis and are intended for legitimate use by clients engaging us for document-related services.

While we strive to deliver the highest quality, we do not guarantee that the Services will meet every subjective expectation of each client, especially where input is unclear, of poor quality, or incomplete. You acknowledge and agree that:

• the Website and Services are provided “as is” and “as available,” and may be updated, changed, or temporarily unavailable at any time;
• you are solely responsible for reviewing all deliverables and ensuring they meet your needs before using them for publication, submission, or other purposes;
• we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or Services, except as required by applicable law.

If a project’s outcome is affected by incomplete or incorrect information provided by you, you agree to:

• cover all actual costs incurred for the portion of work already completed;
• accept that further work, corrections, or continuation using revised data constitutes a new scope of work and may incur additional charges.

This Disclaimer does not limit your statutory rights under applicable consumer-protection law, or any written agreement (such as an NDA or service contract) signed between you and us.

 

17. LIMITATIONS OF LIABILITY

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, consequential, special, or punitive damages — including loss of profits, data, reputation, or business opportunities — arising from your use of the Website or Services.

Our total liability for any claim arising under these Legal Terms, whether in contract, tort, or otherwise, does not exceed the total amount actually paid by you to us for the specific project or Service giving rise to the claim.

We are not liable for damages or losses resulting from:

• delays caused by technical issues, maintenance, or force majeure events;
• use of outdated, incorrect, or low-quality input files and materials provided by you;
• your failure to provide required clarifications, instructions, or approvals during the project.

This limitation applies regardless of the form of action, even if we were advised of the possibility of such damages.

 

18. INDEMNIFICATION

You agree to indemnify, defend, and hold us harmless from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Website or Services in a manner violating these Terms or applicable law;
• any materials, files, content, or data you submit, including documents, images, audio, video, or third-party content;
• any violation of intellectual-property rights, privacy rights, confidentiality obligations, or other legal rights of third parties resulting from materials you provided;
• any misrepresentations, fraudulent activities, or unauthorized use of payment instruments in connection with your order.

You are solely responsible for ensuring that all files and information you provide are accurate, lawful, and free of malware, and that you have the rights and permissions to submit them for processing. This obligation survives the termination of our relationship.

 

19. USER DATA

We retain and securely store data that you submit through the Website or by email — including uploaded files, form submissions, messages, and related project information — for service delivery, internal audit, and legal compliance.

Detailed retention periods for each category of data are published in our Privacy Policy, Section 7. Key points:

• Quote Request form files (when no project follows) are retained for 60 days and then automatically deleted.
• Files from accepted projects are retained for the duration of the service agreement plus 3 years.
• Invoicing and accounting records are retained for 7 years as required by the Ukrainian Tax Code, Article 44.
• Contact information from forms (when no project follows) is retained for 24 months.

Although we implement data backups and technical safeguards, you remain solely responsible for maintaining original copies of all files and data you transmit to us.

You acknowledge and agree that:

• we are not liable for loss, corruption, or unauthorized access to your data from causes beyond our reasonable control;
• during an active or potential legal dispute, data associated with your order may be retained beyond the standard retention periods for as long as necessary to protect our legal position; deletion requests may be lawfully declined during that time;
• upon written request, we will delete Quote Request form files earlier than the 60-day window, within three business days — provided no such dispute is active.

 

20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By visiting the Website, submitting forms, placing orders, or communicating with us by email or other electronic means, you acknowledge that such interactions constitute legally binding electronic communications.

You consent to receive all communications, agreements, notices, offers, and records from us electronically, and you agree that such communications satisfy any legal requirement that they be in writing. Electronic signatures, order confirmations, and written approvals via email or forms are valid and enforceable to the same extent as handwritten signatures or paper documents.

 

21. CONSUMER PROTECTION

Nothing in these Terms waives or limits any non-waivable rights you may have under the consumer-protection laws of your jurisdiction. Where a provision of these Terms would unlawfully restrict your statutory rights, that provision is deemed modified to the minimum extent necessary to comply with applicable law, and the remaining provisions remain in full force.

 

22. CALIFORNIA USERS AND RESIDENTS

If a complaint is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

We do not specifically target or actively promote our Services to residents of California or the United States. Interactions with our Website from California are nonetheless governed by these Terms and our Privacy Policy.

 

23. FREELANCE COLLABORATION AND TEST TASKS

We may, at our discretion, invite freelance professionals to collaborate with us on a per-project or temporary basis. Submission of applications, portfolios, résumés, or participation in test assignments does not establish any employment relationship, obligation to respond, or guarantee of future cooperation.

Test assignments provided during applicant evaluation are strictly unpaid. By accepting and completing a test task, the applicant agrees that:

• the test is voluntary and does not imply a job offer or contract;
• the work submitted may be reviewed and assessed for evaluation purposes only;
• no payment, compensation, or feedback is guaranteed;
• we reserve the right to accept or reject candidates without explanation.

Freelancers selected for paid projects are notified separately and must follow our terms, including data confidentiality, project instructions, and delivery timelines. Subcontractors engaged for specific tasks are bound by written confidentiality obligations equivalent to our own (see our NDA Statement).

This section does not create any employment, partnership, or long-term engagement unless confirmed by a separate written agreement.

 

24. MISCELLANEOUS

These Legal Terms, together with our Privacy Policy and any additional policies or agreements posted on the Website, constitute the entire agreement between you and us regarding your access to and use of the Website and Services.

Our failure to enforce any provision of these Terms does not constitute a waiver. If any provision is found to be unlawful, void, or unenforceable, it is deemed severable and does not affect the validity or enforceability of the remaining provisions.

No agency, partnership, joint venture, or employment relationship is created by these Terms, by your use of the Services, or by any submission of applications, résumés, or test assignments. Such submissions are treated as expressions of interest only.

You may not assign or transfer your rights or obligations without our prior written consent. We may freely assign or transfer our rights and obligations at any time.

 

25. PREVAILING LANGUAGE

These Terms may be published in both English and Ukrainian versions. In case of any discrepancy, conflict, or ambiguity between the two versions — whether the Ukrainian version is published on the Website or exists only as an internal working document — the Ukrainian version prevails for all purposes of interpretation and enforcement.

 

26. CONTACT US

To resolve a complaint regarding the Services or for further information:

• General questions: info@e-doc.ltd
• Legal questions: legal@e-doc.ltd
• Order-related questions: order@e-doc.ltd

Postal address:

Private Entrepreneur Yevhen Ivaniv (ФОП Іванів Євген Геннадійович)
14 Olha Kobylianska Street, apt. 2
Kolomyia, Ivano-Frankivsk Region, 78203
Ukraine