
COMMON QUESTIONS
Most quotes are delivered within one business day (Monday–Friday, 09:00–18:00 EET). For urgent or rush-tier requests, we typically respond within a few hours. Larger or more complex projects may require additional review – we’ll let you know upfront if that’s the case.
Yes to both. Your files travel over an encrypted connection, only our team members working on your request open them, and if no project starts, we delete them within 90 days. If your project is confidential, check the “I require an NDA before sharing files” box in the form – we’ll send an NDA before you upload anything sensitive.
Two options: (1) ZIP your files to compress below 25 MB, or (2) use the External file link field to share a Google Drive, Dropbox, or WeTransfer link. We accept any cloud service link – no domain restrictions.
For input: PDF, DOC/DOCX, XLS/XLSX, PPT/PPTX, RTF, TXT, ODT, ODS, ODP, images (JPG, PNG, TIF/TIFF), and archives (ZIP, RAR, 7Z). For delivery, we match whatever editable format you need – Word, Excel, InDesign, FrameMaker, and more. Specific format requirements? Mention them in the project description.
No minimum – we handle everything from single-page documents to multi-thousand-page archives. For large or recurring projects, volume pricing is available; we’ll include it in your personalized quote.
You’ll receive an instant confirmation email. Within one business day, a real person from our team reviews your request, clarifies any ambiguities if needed, and sends a personalized quote with pricing, timeline, and next steps: no automated responses, no bots.