Most quotes are delivered within one business day (Monday–Friday, 09:00–18:00 EET). For urgent or rush-tier requests, we typically respond within a few hours. Larger or more complex projects may require additional review — we’ll let you know upfront if that’s the case.

Yes to both. All files are transferred over SSL, stored in a restricted-access directory, and automatically removed 60 days after receipt. If your project is confidential, check the “I require an NDA before sharing files” box in the form – we’ll send an NDA before you upload anything sensitive.

Two options: (1) ZIP your files to compress below 25 MB, or (2) use the External file link field to share a Google Drive, Dropbox, or WeTransfer link. We accept any cloud service link – no domain restrictions.

For input: PDF, DOC/DOCX, XLS/XLSX, PPT/PPTX, RTF, TXT, ODT, ODS, ODP, images (JPG, PNG, TIF/TIFF), and archives (ZIP, RAR, 7Z). For delivery, we match whatever editable format you need – Word, Excel, InDesign, FrameMaker, and more. Specific format requirements? Mention them in the project description.

No minimum – we handle everything from single-page documents to multi-thousand-page archives. For large or recurring projects, volume pricing is available; we’ll include it in your personalized quote.

You’ll receive an instant confirmation email. Within one business day, a real person from our team reviews your request, clarifies any ambiguities if needed, and sends a personalized quote with pricing, timeline, and next steps: no automated responses, no bots.